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Managing your Product Reviews

In this guide we'll take a look at how to take control of your reviews with automatic and manual publishing, as well as deleting and moving reviews.



In this article
Auto-publish reviews
Manually publishing and unpublishing reviews
Move a review
Deleting Reviews
Performing actions on multiple reviews

Auto-publish reviews

With Rivo Reviews, you can choose what kinds of reviews automatically appear on your product pages. If you want to vet and verify your reviews before they're published, you can have total control.

From the dashboard, go to Settings.

Scroll to Collecting Reviews.

Under Auto-publish new reviews choose from one of the options:

All - Automatically publish any new reviews.
5-star reviews - Only auto-publish 5-star reviews.
4-star above - Only auto-publish 4-star reviews or higher.
3-star above - Only auto-publish 3-star reviews or higher.
Never - Never auto-publish reviews. You can publish them manually from the Reviews section of the app.

Manually publishing and unpublishing reviews

Publishing and unpublishing reviews couldn't be easier with Rivo Reviews.

Hide reviews with the flip of a switch!

From the dashboard, go to Reviews.

Toggle the switch under Published either ON or OFF to show or hide the review.

Move a review

Sometimes a customer may leave a review on the wrong product by mistake. With Rivo Reviews, you can move any review to ensure that your products only have relevant reviews displayed.

From the dashboard, go to Reviews.

Find the product review you'd like to move and select Actions > Move review.

Search for the product you're moving the review to and click Select when it appears.

Deleting Reviews

From the dashboard, go to Reviews.

Find the product review you'd like to delete and select Actions > Delete.

Confirm that you would like to delete the review.

Note: Deleting a review cannot be undone once confirmed.

Performing actions on multiple reviews

To perform any of the actions detailed above on multiple reviews, simply check the box at the left of the review or check the box at the top of the page that says 0 selected to select an entire page of reviews and select your action from the dropdown menu that will appear under the search bar.

Perform actions on multiple reviews at one
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